Refund policy

We aim to ensure that every customer receives the correct product in good condition. If you experience an issue with your order, please review the policy below.

Eligible Returns

We accept returns or replacements only in the following cases:

  • The item is damaged

  • The item is defective

  • The item received is incorrect

Returns for reasons such as change of mind, incorrect selection, or personal preference are not accepted.

Time to Report an Issue

  • Customers must contact us within 48 hours of delivery

  • Please provide:

    • Your order number

    • Clear photos or videos showing the issue

Requests made after 48 hours may not be eligible.

Return Conditions

  • Items must be unused

  • Items must be in original packaging

  • Products showing signs of use, damage caused after delivery, or missing packaging may be refused

Refunds & Replacements

  • Once the issue is verified, we will offer:

    • A replacement, or

    • A refund, depending on product availability

  • Refunds are processed to the original payment method

  • Processing time may take 5–10 business days

Non-Returnable Items

  • Items not reported within 48 hours

  • Items damaged due to misuse or mishandling

  • Clearance or discounted items (if applicable)